your
sleep experts

FREQUENTLY ASKED QUESTIONS

ABOUT US

What is Sleep Shop?

Sleep Shop was established in 1979 with one goal in mind: helping you sleep better. We’ve stayed true to our roots as a family owned and operated business for more than 35 years. Our long-standing passion for sleep has led us to become one of the main sources for quality service and products across the Lower Mainland, as well as online.

Where are your stores located?

We have four stores located in Vancouver, Richmond, Langley, and Abbotsford. Use our store locator to find the store nearest to you.

What are your store hours? How can I contact you?

Our convenient store locator will find the store closest to you, as well as our store hours, phone numbers, and email addresses.

POLICIES

Do you match competitor’s prices?

Absolutely! It’s important to us to provide you with affordable options. In order to do so, we guarantee the lowest prices for our customers. If you find the same Kingsdown, Simmons, Spring Air, Sealy, or Tempur-Pedic at a price less than ours, bring the quote to us in writing and we’ll beat the price by 5%.

What is your return policy?

We value your business; however please note that ALL SALES are final after 24 hours of the date of purchase. No returns, exchanges or cancellations can be made to orders except for mattresses as outlined in the 30 Day Comfort Guarantee. Please also note all sales of custom size mattresses, pillows, sheets, mattress protectors and futon covers are FINAL, no exceptions will be made.

Do you offer a trial period for mattress purchases?

As your sleep experts, we want to ensure your mattress is as comfortable and supportive as possible, which is why we offer a 30-day comfort trial with your purchase. If you’re not fully satisfied with your selection, simply arrange to come back in-store within 30 days to choose a new mattress at an equal or lesser value, hassle free. Contact us for details.

We allow one exchange per customer. A minimum $65 fee for delivery is applicable for the exchange.

How much does delivery cost?

We strive to make the process of purchasing a new mattress as smooth as possible. If you purchase a mattress set valued over $499, we’ll deliver it absolutely free of charge. Better yet, if you purchase any bed frame from us along with your new mattress set, we’ll also install it for you at no charge. Before you know it, you’ll be having the sleep of your dreams.

What is your mattress recycling program?

When you purchase a mattress set through us, we can take away your old mattress set upon delivery and have it recycled for a nominal fee. Rather than dumping your old mattress in a landfill, we’ve partnered with a local mattress recycling company that will recycle 100% of the set, using its parts for carpet underlay, railway ties, and many other steel, plastic, coil, and wood products. Whether you’re purchasing a new mattress through Sleep Shop or removing your old one, you can sleep soundly at night knowing you made the right choice for both yourself and the environment.

Do you offer financing?

Investing in your sleep quality will benefit you for years to come, so why not budget your purchase over time as well? Try one of our financing plans to make your shopping experience as easy as possible. Contact us to discuss the options we offer and find the best fit for you, including no-deposit, no-interest financing.

ONLINE SHOPPING

What types of payment do you accept?

We take Visa, MasterCard, American Express, Union Pay, and debit cards. We also have easy interest free payment options.

I made a mistake with my online order. How do I fix it?

We understand mistakes happen, so we’ll do our best to help you resolve it. Give us a call at 604-278-8147 as soon as possible so we can assist you.

BEDUCATION

How do I choose the right mattress and pillow?

With so many options on the market, it can be difficult to find the perfect mattress and pillow. That’s why we designed a quick, informative Sleep Quiz to help you understand your unique sleep preferences and find the best fit for your needs. Looking for more tips? Our Beducation section is full of information to help you make the right decision. We recommend taking a look at Mattress 101 and Perfect Pillows.

What’s the best type of material for my mattress and pillow?

It all depends on your unique sleep needs and preferences. Browse the Beducation section of our website to find out more about mattress and pillow materials, or take our Sleep Quiz for the best matches based on your responses.

What’s the difference between latex and memory foam?

You can take a look at our Mattress 101 article to learn more about latex and memory foam. In summary, natural latex is made from the sap of rubber trees, whereas memory foam was invented by NASA’s space program. Both materials are known for contouring to your body, therefore providing excellent support, comfort, and motion isolation. Latex tends to sleep cooler than memory foam due to its breathability.

What are your tips for getting the best possible sleep?

We have lots of tips to share with you! Check out our article about Your Sleep Zone for seven tips to get the best sleep of your life, and find more information in the Beducation section of our website.

How often should I replace my mattress / pillow?

We recommend replacing your mattress every 5 to 7 years. Depending on the material, pillows should be replaced between every 6 months for polyester to every 2 to 3 years for more durable materials such as latex and memory foam. After all, you spend ⅓ of your life in your bed, so you need to be sure you’re getting the best sleep possible.

Do I need a box spring / foundation?

All mattress types require a solid surface to properly support your mattress. A solid surface includes a box spring / foundation, slatted surface, or solid wood surface. Depending on the type of frame you have, it may or may not require the use of a box spring. Box springs are available in 3 different heights, 2”, 5” (low profile) or 9”.

OTHER

Are you currently hiring?

We’re always looking for the right people to join our team of sleep experts. If you’re as passionate about sleep as we are, submit your resume and cover letter to info@sleepshop.ca.

My question wasn’t answered here. Who can I contact?

We’re here to help! Call us at 604-278-8147 or email us at info@sleepshop.ca and we’ll get back to you as soon as possible.