Refund Policy Copy Refund Policy Copy

Exchange and Return Policy

We strive to find you the right mattress to suit your needs (budget, health-related, etc.) Your new mattress should give you comfort and support for years to come. With a purchase of any mattress, we offer you a 60-Day Comfort Guarantee*. If you are not fully satisfied with your selection, simply arrange to come back in-store within 60 days to choose a new mattress at an equal or greater value. The Sleep Shop 60-days Comfort Guarantee is only applicable to mattresses, so be sure you are using a mattress protector. Futons, beds, pillows and accessories are in the final sale. For hygiene reasons we do not exchange or refund quilts, pillows, toppers, mattresses and pillow protectors unless you have a valid warranty claim. These products are final sale. Please ensure you select these items carefully before purchasing.


*The 60-Day Comfort Guarantee does not apply to purchases made outside of the Lower Mainland. Contact us for details.

Please note that We allow one exchange per customer. A minimum $65 fee for delivery is applicable for the exchange.

Exchange and Return Policy

We strive to find you the right mattress to suit your needs (budget, health-related, etc.) Your new mattress should give you comfort and support for years to come. With a purchase of any mattress, we offer you a 60-Day Comfort Guarantee*. If you are not fully satisfied with your selection, simply arrange to come back in-store within 60 days to choose a new mattress at an equal or greater value. The Sleep Shop 60-days Comfort Guarantee is only applicable to mattresses, so be sure you are using a mattress protector. Futons, beds, pillows and accessories are in the final sale. For hygiene reasons we do not exchange or refund quilts, pillows, toppers, mattresses and pillow protectors unless you have a valid warranty claim. These products are final sale. Please ensure you select these items carefully before purchasing.


*The 60-Day Comfort Guarantee does not apply to purchases made outside of the Lower Mainland. Contact us for details.

Please note that We allow one exchange per customer. A minimum $65 fee for delivery is applicable for the exchange.

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